Doing Business with Komatsu

Komatsu America Corp.


Komatsu Ltd., established in 1921, is a diversified provider of industrial-use products and services. While remaining an international leader in the field of construction and mining equipment, the Company engages in other businesses; such as, industrial machinery and vehicles, logistics, electronics and other solutions-based operations. 

By upholding “Quality and Reliability” as the most important management policy, Komatsu is resolutely committed to providing safe innovative products and services that best meet the needs and expectations of its customers around the world. To read more about Komatsu America Corp. refer to this link (About Komatsu America Corporation).


The products and services of KAC are recognized throughout the world for their quality and reliability.

KAC is committed to integrity and social responsibility which extends to its diverse and international supply base.  KAC appreciates the reality that organizations supplying our company with goods and/or services differ tremendously in size, length of existence, scope of product offerings and development of their management and manufacturing processes. 

Given this understanding, there are some fundamental principles, values and practices that we believe should be present and thoroughly integrated into all of our operations.

It is extremely important that our suppliers are completely committed to this end to best achieve these objectives.

For further information please refer to this link (Komatsu's Worldwide Code of Business Conduct).


KAC does business with suppliers who provide the best quality, value and service at the most competitive cost.  Our suppliers are committed and dedicated to efforts that promote continuous improvement in their operations.  As a partner to KAC all aspects of cost reduction, waste elimination and improved efficiency are addressed and taken seriously.  The Komatsu Supplier Quality Manual specifies the minimum quality requirements KAC expects from its suppliers.

  • Please Take Action:
    In order to assist us in thoroughly evaluating our supplier’s capabilities we require the following survey to be completed. (Supplier Survey)


  • PO Terms U.S. – These terms apply when a U.S. or Canada based KAC operation or plant issues a purchase order or contract / agreement to a U.S. or Canada based supplier. (US PO Terms)
  • PO Terms International – These terms apply when a U.S. or Canada based KAC operation or plant issues a purchase order to a supplier outside of the U.S. and Canada. (International PO Terms)


C-TPAT (Customs-Trade Partnership against Terrorism) is a voluntary government-business initiative to build cooperative relationships that strengthen and improve overall international supply chain and U.S. border security. 

C-TPAT recognizes that U.S. Customs and Border Protection (CBP) can provide the highest level of cargo security only through close cooperation with the ultimate owners of the international supply chain; such as, importers, carriers, consolidators, licensed customs brokers and manufacturers. 

Through this initiative, CBP is asking businesses to ensure the integrity of their security practices and communicate and verify the security guidelines of their business partners within the supply chain.

For further information please reference this link (U.S. Customs and Border Protection).

KAC C-TPAT Mission Statement:

KAC will take the lead to the best of our ability to ensure that our manufacturers, service providers and importing locations are in compliance with the U.S. Customs and Border Protection C-TPAT security criteria.  KAC will conduct annual audits (through a variety of means) to determine if these partners are compliant with the program.

To assist us in this effort please find the below related documents and read and respond as appropriate.

Please Take Action:


Please find the following forms needed to conduct business with KAC.

  • Master Service Agreement (LINK)
  • Non-Disclosure Agreement (LINK)
  • Doing Business with Komatsu (W9, W8 and Remittance Details)
  • Request for Quote (RFQ) (LINK)
  • Supplier Corrective Action Request (SCAR) (LINK)
  • Material Deviation Request (LINK)
  • Process Deviation Request (LINK)
  • Peoria Manufacturing Operation (PMO) (LINK)
  • Komatsu Credit Reference Letter (LINK)


If you are doing business with one of the operations below, you will find additional information related to that operation via the appropriate link.

  • CMO (Chattanooga Manufacturing) Instructions (LINK)
  • NMO (Newberry Manufacturing) Instructions (LINK)
  • Ripley Parts Instructions
  • PMO (Peoria Manufacturing) Instructions (LINK)


Komatsu began its business in 1927 in Komatsu City, Japan as a company providing repair work for European-made mining machinery for use in copper mines.  Meitaro Takeuchi, the founder, was a man of foresight and defined the following guiding principles when he established Komatsu over 80 years ago; “overseas expansion”, “quality first”, “technology innovation”, and “human resource development”.

The Komatsu Way is made up of seven guiding principles based on Komatsu’s strengths built by our founder and incorporates “what we want to sustain on a global scale” and “our desire to continue these efforts through generation to generation” in order for us to continue to be successful in the heavy equipment industry.  For further reading please refer to this link (Komatsu Way).