The goal of both programs is to be a greater Komatsu organization that will provide increased value to its customers by improved communication and best practices across our global network of Service professionals. We are offering two programs in 2019:

    This event is for all Service Department Managers or Administrators that are looking to gain insight and skill in Komatsu support programs along with developing professional skills. This is a 3 ½ day training event for our Service Department managers and administrators. Understanding the latest Product Support programs, customer expectations, market challenges and strategies; are among the main subjects to be covered throughout the week. After completing 60 credit hours (typically takes 3 training events to complete), the employee will achieve KSI Certification: Expert of Customer Support.
    Dates: April 29 – May 2
    To register for this event, click here: KSI REGISTRATION.
    Click here to view schedule

    NEW for 2019! The ‘Advanced Komatsu Service Institute’ will be exclusive to those students who have completed their KSI Certification: Expert of Customer Support. This program will be 4 ½ days and will include a 3 day “Coach Approach to Leadership” course and a 1 ½ day “Advanced Financial Workshop”. Only 15 seats are available for this training.
    Dates: April 29 – May 3
    Registration CLOSED for April session.

Unable to make this event?
SAVE THE DATE: Our next event is scheduled for September 30 - October 4, 2019
Details will be provided at a later date.  We hope to see you in 2019!

If you have questions or would like to be added to our email list, please contact the KSI Team at

The list of Frequently Asked Questions can be downloaded here.

Download the list of FAQ here.

1701 Golf Road, Suite 1-100
Rolling Meadows, IL 60008
(847) 437-5800